Cocoon Privacy Policy

Cocoon Privacy Policy

Introduction
Cocoon, headquartered in Chongqing, China, is committed to safeguarding your privacy. This policy details how we collect, use, disclose, and protect the personal information of users and customers worldwide, particularly in relation to our beauty devices and services.

1. Data We Collect
We collect information to provide better services, including:

  • Personal Information: Name, email, phone number, address, and payment information when you purchase products or make inquiries.
  • Device and Usage Information: IP address, browser type, and usage data when interacting with our website, typically through cookies.

2. How We Use Your Information
The information we gather is used to:

  • Fulfill Orders: We use your personal and payment details to process orders and arrange deliveries.
  • Customer Support: We may reach out for feedback, address concerns, or notify you about updates to our products.
  • Marketing and Promotions: With your consent, we send promotional offers, newsletters, and updates.
  • Improving Our Services: Usage data helps us understand website performance and user behavior for better user experience.

3. Information Sharing and Disclosure
Cocoon may share your information with trusted third parties for the following purposes:

  • Service Providers: Payment processors, shipping companies, and marketing platforms.
  • Legal Compliance: To comply with legal obligations or respond to lawful requests from public authorities.
    We do not sell or lease your data to third parties for any reason.

4. Cross-Border Data Transfers
Your information may be processed outside of your country, including countries with different data protection laws. We ensure appropriate safeguards are in place to protect your data.

5. Data Security
We employ stringent security measures, including encryption and secure servers, to protect against unauthorized access, alteration, or destruction of your personal information.

6. Data Retention
We retain your data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Your Rights
You have the right to:

  • Access and Update: Request a copy of the personal data we hold and ask for corrections.
  • Delete or Restrict Use: Request deletion or limitation of certain data uses, subject to legal requirements.
  • Opt-out of Marketing: Unsubscribe from promotional emails at any time.

8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, track site performance, and collect usage statistics. You may manage cookie preferences through your browser settings.

9. Children’s Privacy
Our services are not directed at children under 18, and we do not knowingly collect information from them.

10. Changes to This Policy
We may periodically update this policy to reflect changes in our services or legal obligations. Any updates will be posted on this page.

11. Contact Us
If you have questions or need further information regarding this Privacy Policy, please contact us at:

  • Email: privacy@cocoonlaser.com
  • Phone: +86 123456789
  • Address: Cocoon, Chongqing, China