Frequently Asked Questions B2B
Welcome to our comprehensive FAQ page, your go-to resource for answers to all your inquiries about our wide range of cutting-edge products at Cocoon Lasers LTD.
Purchasing & Orders
Our pricing is tailored based on your specific requirements, including machine type, customization options, and order volume. For detailed pricing information, please contact our sales department for a personalized quote.
Yes, we offer volume-based discounts for bulk orders. Please reach out to our sales team to discuss pricing options based on your order size.
We accept a variety of payment methods, including wire transfers, credit cards, and approved lines of credit for established customers. For larger orders, flexible financing options are also available.
Shipping & Delivery
Lead times vary depending on the product and order size. Standard products are typically shipped within 3-6 weeks, while customized solutions may take longer. We provide delivery estimates upon order confirmation.
Yes, we offer international shipping. We partner with reliable global logistics providers to ensure that our products reach you safely and on time. Shipping costs and times will depend on your location and the size of the order.
Once your order is processed and shipped, we will provide you with tracking details. You can also check the status of your shipment via our customer portal or by contacting our support team.
Support & Services
Yes, we offer comprehensive after-sales support, including installation, training, and technical assistance. Our technical team is available to provide remote or on-site service if needed.
All our laser systems come with a standard 1-year warranty, which covers parts and labor. Extended warranties and maintenance contracts are available upon request.
For any technical issues, you can reach out to our support team via email, phone, or our customer portal. We also provide a troubleshooting guide and technical resources online for quick solutions.
Customization & Special Requests
Yes, our systems are highly customizable. Whether you need a machine to handle specific materials, a unique configuration, or special safety features, we can tailor our products to fit your precise specifications.
Yes, we provide OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services. Please contact our business development team to discuss how we can develop a solution under your brand or tailored for your needs.
Partnership & Collaboration
Yes, we are always looking for strategic partners to expand our global reach. If you’re interested in becoming a distributor, please contact our partnership department to discuss potential collaboration opportunities.
We are open to collaborating on R&D projects with businesses and research institutions. If you have a specific project in mind, please contact us with details, and our R&D team will be happy to explore the possibilities.
Compliance & Certifications
Yes, all our products comply with international safety and quality standards, including CE, ISO, and FDA certifications, depending on the region and industry requirements.
Safety is a top priority at Cocoon Lasers LTD. Our laser systems are designed with advanced safety features and comply with international safety regulations. We also offer operator training to ensure safe usage of our equipment.
IMPACT
IMPACT enhances the absorption of active ingredients, leading to improved efficacy of topical treatments. It promotes deeper penetration, ensuring better results for various skin concerns, including rejuvenation and scar treatment.
IMPACT utilizes low-frequency, non-focused ultrasound energy, which enhances the delivery of active ingredients into the skin. This innovative technology ensures effective absorption of cosmeceuticals, maximizing treatment results.
IMPACT is recommended for maximizing the application of cosmeceuticals, either following an aesthetic treatment to enhance results or as a stand-alone treatment. This versatility allows it to be effectively integrated into various skincare routines.
IMPACT enhances treatments by allowing topical products to penetrate deeper into the skin when applied immediately after fractional laser or RF procedures. Clinical studies indicate that this method results in improved efficacy compared to manual application, benefiting various indications such as scars and skin rejuvenation.
Yes, IMPACT is versatile and can be used on both the face and body, making it suitable for a wide range of treatment areas. Its effective delivery of cosmeceuticals ensures enhanced results wherever it is applied.
IMPACT treatments can be performed as often as needed, depending on the individual’s skincare goals and the specific products being used. Consulting with a skincare professional can help determine the optimal treatment frequency.
UltraWave
Yes, UltraWave is suitable for patients of all skin tones. Prior to treatment, a thorough assessment will be conducted to evaluate any contraindications and to ensure a reasonable BMI, ensuring a safe and effective experience for each individual.
Yes, UltraWave treatments can be effectively combined with radiofrequency treatments for enhanced body contouring results, maximizing the overall effectiveness of the treatment plan.
Each UltraWave treatment typically lasts between 15 to 30 minutes. For optimal results, a series of 4 to 6 treatments is recommended, scheduled 1 to 2 weeks apart.
UltraWave can be used to treat localized fat on the following areas of the body: abdomen, hips, thighs, flanks, and buttocks.
HyGrid
The HyGrid system offers customizable skin ablation and non-ablation ratios, allowing for precise adjustments to meet the unique treatment needs of each patient. This flexibility ensures optimal results tailored specifically to individual skin concerns.
Yes, there is clinical evidence supporting the HyGrid system. A histology paper and a clinical study have been published, with the latter specifically examining its effectiveness for periorbital rejuvenation.
The HyGrid offers variable scanning sizes, including a mini-grid and a random brush mode, allowing for tailored treatments to suit different skin areas and conditions.
Microplasma
Downtime depends on the intensity of the treatment. For more intensive treatments, recovery may take up to 4-5 days.
Yes, it’s a minimally ablative fractional treatment. It creates superficial micro-wounds while also delivering a deep thermal effect for enhanced skin remodeling.
Yes, Microplasma is safe for all skin tones, including Fitzpatrick Skin Types I-VI, and can even be used on tanned skin.
A Microplasma treatment session typically takes around 20-30 minutes, depending on the treatment area and the condition being addressed. This makes it a quick and convenient procedure for patients.
Some improvements, such as smoother and tighter skin, may be noticeable within a few days after treatment. However, full results, including collagen remodeling and deeper skin rejuvenation, will develop over the following weeks.
SHR
Yes, it does. Light and fine hairs are often difficult to treat with conventional laser technology due to their lower melanin content, which typically requires higher energy levels and poses safety risks. With Cocoon’s SHR technology, we safely target these challenging hairs by delivering the precise laser energy required, ensuring effective treatment without compromising safety.
Absolutely. Cocoon SHR has been clinically approved to treat all skin tones, from Fitzpatrick Skin Types I to VI, including tanned skin. This makes SHR an ideal and inclusive solution for a diverse range of clients, offering safe and effective results across all skin types.
Yes. The SHR Stack Mode provides a safe stationary treatment option for smaller or more delicate areas where the SHR In-motion mode might not be suitable. This allows for precise and controlled application in areas like the face, underarms, or bikini line.
Cocoon’s SHR technology supports multiple applicators to deliver optimal results. The most popular choice is our Trio applicator, which combines three highly effective wavelengths for hair removal: 1064nm, 810nm, and 755nm. This unique blend ensures maximum effectiveness across different hair and skin types. Additionally, our single-wavelength applicators and IPL devices are also compatible with SHR treatments.
808 MDH FAQs
Yes, the 808MDH is effective on all skin types, including tanned and darker skin tones (Fitzpatrick I-VI). It can safely and efficiently remove hair from various skin colors and hair textures, offering optimal results for a diverse range of patients.
Most patients experience noticeable hair reduction after just a few sessions. For permanent hair reduction, a series of 6-8 treatments is typically recommended, depending on hair type and growth cycles.
No, the Cocoon 808MDH features an advanced cooling system that ensures each session is virtually pain-free. The sapphire cooling tip maintains a constant low temperature, significantly reducing discomfort during treatment.
Treatment time varies depending on the size of the treatment area. Smaller areas like the upper lip or underarms can take as little as 10 minutes, while larger areas like the back or legs can take 30-45 minutes per session.
Yes, the Cocoon 808MDH is designed for year-round use and can even treat tanned skin. However, it is always advisable to follow proper post-treatment care and avoid excessive sun exposure before and after sessions.
808 AS
Compared with intense pulsed light, semiconductor hybrid 808nm wavelength laser hair removal is targeted and precise.
Clients typically require 6-8 sessions for the best results, depending on individual hair growth cycles.
Absolutely! The Cocoon Diode Laser 808AS is designed to be safe and effective for all skin types.
Most clients experience a mild sensation, similar to a rubber band snap, with the integrated cooling module ensuring comfort throughout the procedure.
Minimal downtime is expected; clients may experience slight redness, which typically resolves within a few hours.
1064GQ
Yes, Cocoon 1064GQ is suitable for all skin types. The 1064nm QS laser has relatively low absorption in melanin and high absorption in water, which makes it suitable for dark skin type as well. The Pixel tip creats photoacoustic microwounds and is also safe for use on all skin types.
Since each country has different regulations on the subject, please refer to your local regulations regarding the operation of medical devices.
Yes, 1064GQ is CE marked and has FDA approved.
Yes. There are several publications showing clinical evidence on the efficacy of Cocoon 1064GQ in the treatment of pigmented lesions, tattoo removal and skin rejuvenation.
1064SQ+
Yes, Cocoon 1064SQ+ is suitable for all skin types. The 1064nm QS laser has relatively low absorption in melanin and high absorption in water, which makes it suitable for dark skin type as well. The Pixel tip creats photoacoustic microwounds and is also safe for use on all skin types.
Since each country has different regulations on the subject, please refer to your local regulations regarding the operation of medical devices.
Yes, 1064SQ+ is CE marked and has FDA approved.
Yes. There are several publications showing clinical evidence on the efficacy of Cocoon 1064SQ+ in the treatment of pigmented lesions, tattoo removal and skin rejuvenation.
Purchasing & Orders
Our pricing is tailored based on your specific requirements, including machine type, customization options, and order volume. For detailed pricing information, please contact our sales department for a personalized quote.
Yes, we offer volume-based discounts for bulk orders. Please reach out to our sales team to discuss pricing options based on your order size.
We accept a variety of payment methods, including wire transfers, credit cards, and approved lines of credit for established customers. For larger orders, flexible financing options are also available.
Shipping & Delivery
Lead times vary depending on the product and order size. Standard products are typically shipped within 3-6 weeks, while customized solutions may take longer. We provide delivery estimates upon order confirmation.
Yes, we offer international shipping. We partner with reliable global logistics providers to ensure that our products reach you safely and on time. Shipping costs and times will depend on your location and the size of the order.
Once your order is processed and shipped, we will provide you with tracking details. You can also check the status of your shipment via our customer portal or by contacting our support team.
Support & Services
Yes, we offer comprehensive after-sales support, including installation, training, and technical assistance. Our technical team is available to provide remote or on-site service if needed.
All our laser systems come with a standard 1-year warranty, which covers parts and labor. Extended warranties and maintenance contracts are available upon request.
For any technical issues, you can reach out to our support team via email, phone, or our customer portal. We also provide a troubleshooting guide and technical resources online for quick solutions.
Customization & Special Requests
Yes, our systems are highly customizable. Whether you need a machine to handle specific materials, a unique configuration, or special safety features, we can tailor our products to fit your precise specifications.
Yes, we provide OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services. Please contact our business development team to discuss how we can develop a solution under your brand or tailored for your needs.
Partnership & Collaboration
Yes, we are always looking for strategic partners to expand our global reach. If you’re interested in becoming a distributor, please contact our partnership department to discuss potential collaboration opportunities.
We are open to collaborating on R&D projects with businesses and research institutions. If you have a specific project in mind, please contact us with details, and our R&D team will be happy to explore the possibilities.
Compliance & Certifications
Yes, all our products comply with international safety and quality standards, including CE, ISO, and FDA certifications, depending on the region and industry requirements.
Safety is a top priority at Cocoon Lasers LTD. Our laser systems are designed with advanced safety features and comply with international safety regulations. We also offer operator training to ensure safe usage of our equipment.
IMPACT
IMPACT enhances the absorption of active ingredients, leading to improved efficacy of topical treatments. It promotes deeper penetration, ensuring better results for various skin concerns, including rejuvenation and scar treatment.
IMPACT utilizes low-frequency, non-focused ultrasound energy, which enhances the delivery of active ingredients into the skin. This innovative technology ensures effective absorption of cosmeceuticals, maximizing treatment results.
IMPACT is recommended for maximizing the application of cosmeceuticals, either following an aesthetic treatment to enhance results or as a stand-alone treatment. This versatility allows it to be effectively integrated into various skincare routines.
IMPACT enhances treatments by allowing topical products to penetrate deeper into the skin when applied immediately after fractional laser or RF procedures. Clinical studies indicate that this method results in improved efficacy compared to manual application, benefiting various indications such as scars and skin rejuvenation.
Yes, IMPACT is versatile and can be used on both the face and body, making it suitable for a wide range of treatment areas. Its effective delivery of cosmeceuticals ensures enhanced results wherever it is applied.
IMPACT treatments can be performed as often as needed, depending on the individual’s skincare goals and the specific products being used. Consulting with a skincare professional can help determine the optimal treatment frequency.
UltraWave
Yes, UltraWave is suitable for patients of all skin tones. Prior to treatment, a thorough assessment will be conducted to evaluate any contraindications and to ensure a reasonable BMI, ensuring a safe and effective experience for each individual.
Yes, UltraWave treatments can be effectively combined with radiofrequency treatments for enhanced body contouring results, maximizing the overall effectiveness of the treatment plan.
Each UltraWave treatment typically lasts between 15 to 30 minutes. For optimal results, a series of 4 to 6 treatments is recommended, scheduled 1 to 2 weeks apart.
UltraWave can be used to treat localized fat on the following areas of the body: abdomen, hips, thighs, flanks, and buttocks.
HyGrid
The HyGrid system offers customizable skin ablation and non-ablation ratios, allowing for precise adjustments to meet the unique treatment needs of each patient. This flexibility ensures optimal results tailored specifically to individual skin concerns.
Yes, there is clinical evidence supporting the HyGrid system. A histology paper and a clinical study have been published, with the latter specifically examining its effectiveness for periorbital rejuvenation.
The HyGrid offers variable scanning sizes, including a mini-grid and a random brush mode, allowing for tailored treatments to suit different skin areas and conditions.
Microplasma
Downtime depends on the intensity of the treatment. For more intensive treatments, recovery may take up to 4-5 days.
Yes, it’s a minimally ablative fractional treatment. It creates superficial micro-wounds while also delivering a deep thermal effect for enhanced skin remodeling.
Yes, Microplasma is safe for all skin tones, including Fitzpatrick Skin Types I-VI, and can even be used on tanned skin.
A Microplasma treatment session typically takes around 20-30 minutes, depending on the treatment area and the condition being addressed. This makes it a quick and convenient procedure for patients.
Some improvements, such as smoother and tighter skin, may be noticeable within a few days after treatment. However, full results, including collagen remodeling and deeper skin rejuvenation, will develop over the following weeks.
SHR
Yes, it does. Light and fine hairs are often difficult to treat with conventional laser technology due to their lower melanin content, which typically requires higher energy levels and poses safety risks. With Cocoon’s SHR technology, we safely target these challenging hairs by delivering the precise laser energy required, ensuring effective treatment without compromising safety.
Absolutely. Cocoon SHR has been clinically approved to treat all skin tones, from Fitzpatrick Skin Types I to VI, including tanned skin. This makes SHR an ideal and inclusive solution for a diverse range of clients, offering safe and effective results across all skin types.
Yes. The SHR Stack Mode provides a safe stationary treatment option for smaller or more delicate areas where the SHR In-motion mode might not be suitable. This allows for precise and controlled application in areas like the face, underarms, or bikini line.
Cocoon’s SHR technology supports multiple applicators to deliver optimal results. The most popular choice is our Trio applicator, which combines three highly effective wavelengths for hair removal: 1064nm, 810nm, and 755nm. This unique blend ensures maximum effectiveness across different hair and skin types. Additionally, our single-wavelength applicators and IPL devices are also compatible with SHR treatments.
808 MDH FAQs
Yes, the 808MDH is effective on all skin types, including tanned and darker skin tones (Fitzpatrick I-VI). It can safely and efficiently remove hair from various skin colors and hair textures, offering optimal results for a diverse range of patients.
Most patients experience noticeable hair reduction after just a few sessions. For permanent hair reduction, a series of 6-8 treatments is typically recommended, depending on hair type and growth cycles.
No, the Cocoon 808MDH features an advanced cooling system that ensures each session is virtually pain-free. The sapphire cooling tip maintains a constant low temperature, significantly reducing discomfort during treatment.
Treatment time varies depending on the size of the treatment area. Smaller areas like the upper lip or underarms can take as little as 10 minutes, while larger areas like the back or legs can take 30-45 minutes per session.
Yes, the Cocoon 808MDH is designed for year-round use and can even treat tanned skin. However, it is always advisable to follow proper post-treatment care and avoid excessive sun exposure before and after sessions.
808 AS
Compared with intense pulsed light, semiconductor hybrid 808nm wavelength laser hair removal is targeted and precise.
Clients typically require 6-8 sessions for the best results, depending on individual hair growth cycles.
Absolutely! The Cocoon Diode Laser 808AS is designed to be safe and effective for all skin types.
Most clients experience a mild sensation, similar to a rubber band snap, with the integrated cooling module ensuring comfort throughout the procedure.
Minimal downtime is expected; clients may experience slight redness, which typically resolves within a few hours.
1064GQ
Yes, Cocoon 1064GQ is suitable for all skin types. The 1064nm QS laser has relatively low absorption in melanin and high absorption in water, which makes it suitable for dark skin type as well. The Pixel tip creats photoacoustic microwounds and is also safe for use on all skin types.
Since each country has different regulations on the subject, please refer to your local regulations regarding the operation of medical devices.
Yes, 1064GQ is CE marked and has FDA approved.
Yes. There are several publications showing clinical evidence on the efficacy of Cocoon 1064GQ in the treatment of pigmented lesions, tattoo removal and skin rejuvenation.
1064SQ+
Yes, Cocoon 1064SQ+ is suitable for all skin types. The 1064nm QS laser has relatively low absorption in melanin and high absorption in water, which makes it suitable for dark skin type as well. The Pixel tip creats photoacoustic microwounds and is also safe for use on all skin types.
Since each country has different regulations on the subject, please refer to your local regulations regarding the operation of medical devices.
Yes, 1064SQ+ is CE marked and has FDA approved.
Yes. There are several publications showing clinical evidence on the efficacy of Cocoon 1064SQ+ in the treatment of pigmented lesions, tattoo removal and skin rejuvenation.
